Support

1. Contact support

Email tash@neu.ie. Use a short subject such as “Connection problem,” “Privacy request,” “Accessibility,” or “Report an AI response.”

For a technical issue, include:

• Your device model, operating-system version, and app version.
• Whether the problem affects text chat, voice calls, voice previews or another feature.
• What you were doing, what happened, and the approximate time and time zone.
• The exact error message and steps that reproduce the issue. A screenshot with private information removed can help.

Never send your installation credential, an OpenAI or other model API key, password, payment-card details, or full private documents. Redact names and conversation content that are not necessary. Support does not need remote control of your device to receive a report.

Support is provided by email on a best-effort basis, without a guaranteed response time or 24-hour monitoring. For a privacy request, the response periods required by applicable law still apply. This is not an emergency service; contact local emergency services if someone is in immediate danger.

In iOS 1.0.6 build 6 and later, your first AI action opens Enable AI conversations. Read what is shared with OpenAI, then choose Allow sharing with OpenAI or Not now. To change your choice later, open Settings → AI sharing. Turning sharing off stops active AI work; you can still browse and edit your local agents.

2. Get started

My Voice Agents is for adults aged 18 and over. It is available for Android on Google Play. The iPhone version is coming soon to the App Store; until then, iPhone testers install it through Apple TestFlight. There is no account or sign-up: each installation connects to our service automatically.

Start a conversation

1. Install My Voice Agents from the App Store on iPhone or Google Play on Android, keep it updated, and complete the short first-run steps.
2. Open an agent and send a message or start a call. The app connects automatically to our service.
3. Allow microphone access when your phone asks if you want to speak in a call. Text chat and voice previews do not need microphone access.

You do not need an OpenAI account, API key, server URL or connection token. Our Privacy Policy explains AI processing.

The app is free to try, with a one-time starter allowance. An optional Pro subscription adds more; see Plans and subscriptions. Nothing is charged unless you confirm a purchase in the App Store or Google Play.

3. Connection problems

4. Create and edit agents

Use the create-agent action from the home screen. Give your agent a name, a short description, and instructions for how it should help. Choose a nature pattern and colors, select a voice, and optionally add a first memory or files. Finish with Create agent.

To make changes later, open the agent’s details and choose Personality & appearance. Save your changes. Existing live calls keep the context they started with, so end and start a new call to use updated instructions, voice, files, or memory settings.

Useful instructions describe a clear purpose, tone, and boundaries—for example, “Help me plan my week. Ask one question at a time and keep suggestions practical.” The app offers preset AI voices; it does not provide a tool for cloning a real person’s voice.

5. Calls and chat

Open an agent and choose Call or Message. Live calls need internet access, available voice minutes and microphone permission. Text chat remains available without microphone permission.

• Mute: stops sending new microphone audio while muted. Audio already transmitted cannot be recalled.
• Speaker: changes the device’s audio output route where supported. Also check media volume and connected headphones.
• Chat during a call: typed messages join the same live session and are sent to the AI provider.
• End call: use the hang-up control. Moving to another screen within the app can leave the call active; the app shows a call banner. Sending the app to the background ends the call.

If the agent cannot hear you, check mute and the app’s microphone permission in device settings. If you cannot hear it, check volume and the selected audio output. End and restart a stalled call after checking connectivity; if it persists, report the time and error.

To stop sending new content, end active calls and stop sending messages or playing previews. You can revoke microphone access in device settings. Requests already sent may finish processing.

6. Memory and transcripts

Open the agent’s Memory page to add a fact, edit an entry, remove one, or turn Use memory off. Calls and messages use that agent’s saved memories. When memory is enabled, useful details save automatically after completed chat replies and when calls end. No approval prompt is needed.

If an agent “forgets” something, check that the memory was saved and that Use memory is on. Long conversations and large file collections are not supplied in full on every request. AI responses can still miss or misinterpret context.

Removing a memory keeps that entry out of future requests, but the same information may remain in the conversation, instructions, files, recovery snapshots, or an active call. Turning memory off does not erase those other copies. Start a new call after changing what it may use.

Settings → Save call transcripts controls whether text from the call is saved in your local chat, including spoken transcripts, messages you type during the call, and the agent’s replies. When this setting is off, those call messages are not added to persistent history; messages already saved remain. Turning it off does not disable the provider’s audio processing or live transcription. If memory remains enabled, temporary call text may still be processed after the call to propose memories. A call-ended entry and duration may remain. Read the Privacy Policy for the full distinction.

Transcripts and memory suggestions can contain errors. You can edit or delete saved memories. Check transcripts and memories before sharing or relying on them.

7. Files and images

Open Files & context from the agent’s details, then choose Add files or Add images. File copies are stored on your device. In Live AI, selected file contents are sent to our API and OpenAI.

• Live requests support PDF, PNG, JPEG, WebP, plain text, Markdown, CSV, and JSON. The device picker may show additional formats that the live API cannot process.
• Each file must be no larger than 10 MB. The combined selected context also has a size limit; several individually valid files can exceed it together.
• A request uses at most five files. For chat, the app ranks files using the message’s words and file name/text, with recency as a tie-breaker. A new voice call uses up to five of the most recent attached files. It does not search an unlimited document library.
• Long text is shortened: the app keeps a text preview of up to 30,000 characters per imported text file and sends at most 40,000 text characters across the selected files in a request.

If a file fails, check its format and size, remove unnecessary large attachments, and try a smaller copy. Export unsupported document or image formats to one of the formats listed above. Password-protected, damaged, or complex PDFs may not produce useful results. PDF or image interpretation, including summaries used for calls, can omit details.

Tap a file to preview it or choose Open or share file where available. Use its remove control to stop including it in new requests. End an existing call first if you want its previous context to stop being used. Adding a file to the agent does not change a call that has already started.

8. Sharing and exports

From the agent’s details, choose Export agent to save an importable file, or Share agent for more sharing options. You can share an app link, export an agent file, or export an HTML website preview. App links require My Voice Agents to be installed; agent files can be imported from the home screen.

An agent definition includes its name, description, instructions, voice, and appearance. It omits your saved memories, conversation history, and attached files. Review the definition because personal details written into its instructions or description will still be shared.

Use Export conversation in agent details to share or save conversation text. Use Open or share file to send an individual attachment. These actions disclose the selected content to the application or recipient you choose.

The exported HTML page is a standalone interactive preview. It does not automatically publish a website or create a live AI endpoint. Support cannot erase exports or copies retained by other people or applications.

9. Your data and deletion

The app does not have cloud accounts, cross-device workspace sync, or a company-operated cloud backup of your chats. Keep your own copies of anything you need. Restoring a store purchase restores subscription access, not local conversations or agents.

• One memory: open Memory and choose its remove control.
• One file: open Files & context and remove it.
• An agent and its local conversation: open the agent’s details, choose Delete agent, and confirm.
• The managed workspace on this device: open Settings → Reset this device and confirm Reset everything. Export anything you want to keep first. This clears managed agents, chats, memories and imported files. Your installation credential and server usage counters remain, so a reset does not refill minutes. A reset does not cancel a subscription.
• Everything on the device: deleting the app removes its local data from your phone. On iPhone, the installation credential kept in the Keychain may survive reinstalling. Deleting the app does not cancel a subscription.

Deleting an item can leave text in a previous recovery snapshot until a later save overwrites it or a full reset removes the snapshots. Reset does not erase exported copies, device backups, another app’s files, or information already processed by providers. Temporary picker/export files may remain in device cache. If the app reports a storage or reset failure, keep the error and contact support.

Deleting information we hold

Our server keeps no copy of your agents, chats, memories or files. It keeps a hash of your installation credential, usage counters and, if you subscribe, verified subscription records. To ask us to delete those, email tash@neu.ie. Records needed to honour an active subscription, prevent duplicate allowances or meet legal obligations may be kept for as long as that need lasts. The Delete account page walks through every step.

Privacy requests

Email tash@neu.ie with the type of request, enough context to locate information we may hold, and the region whose rights you wish to exercise. For a past request, an approximate time and server hostname may help; do not send your access token. We may ask for proportionate verification or proof of an authorized agent’s authority.

We do not have remote access to your device’s workspace, so local content may need to be exported or removed using the app’s controls. We will explain any limitations or applicable exceptions. The Privacy Policy describes rights, response procedures, and appeals where applicable. You may also contact a competent privacy regulator.

10. Plans and subscriptions

Free includes 2 voice minutes and 20 chat messages in total to try the app, plus 3 files per agent. The Free allowance does not reset: once it is used, calls end and new calls and messages need Pro. My Voice Agents Pro is US$14.99 a month, with 60 voice minutes and 300 chat messages each month, or US$149.99 a year, with 50 voice minutes and 250 chat messages each month. Both include up to 100 files per agent. The store shows the price in your local currency before you confirm. Pro is sold only as an in-app subscription through the App Store on iPhone and Google Play on Android; there are no unlock codes or outside payment links.

Open Settings and tap your plan, or use the plan screen that appears when an allowance runs out, choose monthly or yearly, and confirm in the store. Payment is charged to your Apple Account or Google Play account at confirmation. The subscription renews automatically for the same period unless you cancel before it renews. On the App Store, cancel at least 24 hours before the end of the current period; your Apple Account is charged for the renewal within the 24 hours before that period ends. On Google Play, cancel before the renewal date. If plans do not load, check your internet connection and use Reload store plans.

Manage or cancel

• iPhone: open Settings, tap your name, then Subscriptions, and choose My Voice Agents. See Apple’s guide to cancelling a subscription.
• Android: open Google Play, tap your profile icon, then Payments & subscriptions → Subscriptions, and choose My Voice Agents. See Google Play’s cancellation guide.
• While Pro is active, Manage subscription on the app’s plan screen opens the store’s subscription page where available.

Deleting the app or resetting its data does not cancel a subscription. After you cancel, Pro stays active until the end of the period you have paid for. A refund or revocation by the store can end it earlier.

Restore a purchase

Subscriptions activate automatically once we verify them with the store. If a completed purchase has not appeared, or you reinstalled the app or moved to a new phone, use Restore purchases on the plan screen while signed in to the same Apple Account or Google Play account that bought it. Restoring does not charge you again. Do not buy again while verification is pending. A restore brings back Pro access, not agents, memories or chats that were removed from a device.

Refunds and billing problems

Purchases are processed by Apple or Google, so refunds follow their policies. On iPhone, request one at reportaproblem.apple.com; on Android, see Google Play refunds. For an unexpected charge or a subscription that does not unlock Pro, email support with the store order or receipt reference and the date. Never send payment-card numbers, passwords or access credentials.

Allowances reset on the first of each UTC calendar month, including on yearly plans, and unused allowance does not roll over. Voice previews and call setup use voice minutes. Restoring, changing plans or resetting the app does not refill usage. See the subscription terms for details.

11. Safety and security reports

Unsafe, offensive, or incorrect AI output

Stop relying on the response and email support with the approximate time, agent name, and a short explanation. Include only the minimum relevant excerpt, with unrelated personal information removed. AI replies are not verified professional advice, and support is not an emergency or crisis-response service.

Privacy, impersonation, or intellectual-property concerns

Describe the content or shared agent, how to locate it, the right or issue involved, and how we can contact you. If you act for someone else, explain your authority. Do not send illegal imagery, intimate material, or complete confidential records just to demonstrate a report.

Exposed access or a security vulnerability

Email tash@neu.ie with a high-level description and safe reproduction steps. If a token was exposed, stop using it and ask us to replace or revoke the affected access; do not paste it into the report. Closing the app stops new requests from your device, but does not revoke credentials already exposed elsewhere.

Do not access other people’s information, disrupt the service, or publish an active credential while investigating. This page does not authorize security testing or promise a bounty.

12. Accessibility and other help

If a screen, control, or document is difficult to use, tell us the device, relevant accessibility setting or assistive technology, and the task you could not complete. You can request an accessible explanation or help with a privacy request using the same contact address.

Features can differ between app versions and between iPhone and Android. These instructions describe the current release; the Terms of Use and Privacy Policy explain its service and data-handling boundaries.