Support

1. Contact support

Email tash@neu.ie. Use a short subject such as “Connection problem,” “Privacy request,” “Accessibility,” or “Report an AI response.”

For a technical issue, include:

• Your device model, operating-system version, and app version.
• Whether you are using Demo or Live AI, and the public server hostname if relevant.
• What you were doing, what happened, and the approximate time and time zone.
• The exact error message and steps that reproduce the issue. A screenshot with private information removed can help.

Never send your private preview token, an OpenAI or other model API key, password, payment-card details, or full private documents. Redact names and conversation content that are not necessary. Support does not need remote control of your device to receive a report.

Support is handled during the private preview without a guaranteed response time or 24-hour monitoring. For a privacy request, the response periods required by applicable law still apply. This is not an emergency service; contact local emergency services if someone is in immediate danger.

2. Get started

The app is an invitation-only preview for adults aged 18 and over, starting with Android. Public app-store downloads and public sign-up are not available yet. Use only the installation instructions and build supplied with your invitation.

Try Demo

In Settings → Model connection, select Demo and tap Save. Demo uses sample responses without sending your conversation to OpenAI for live AI responses. Demo call playback uses your device’s speech service, whose settings determine its own processing; speech playback is not a guarantee of fully offline operation. You can explore agent creation, memory controls, and the interface.

Connect the hosted service

1. Open Settings and select Live AI.
2. Tap Use My Voice Agents server. The server URL should be https://api.myvoiceagents.app.
3. Enter the separate private preview token provided with your access. This is an app connection token, not an OpenAI API key.
4. Tap Save, read the OpenAI data-sharing disclosure, and choose Agree and connect if you want to proceed.

The server shortcut and mode selector change the form until you save. Test connection checks whether a server is reachable; it does not save the form or prove that a token is authorized for model requests. If you prefer not to share information with OpenAI, cancel and continue in Demo.

Use a custom server only if you trust its operator. That server receives the requests and connection token you send to it and may use different providers or retention practices.

3. Connection problems

4. Create and edit agents

Use the create-agent action from the home screen. Give your agent a name, a short description, and instructions for how it should help. Choose a nature pattern and colors, select a voice, and optionally add a first memory or files. Finish with Create agent.

To make changes later, open the agent’s details and choose Personality & appearance. Save your changes. Existing live calls keep the context they started with, so end and start a new call to use updated instructions, voice, files, or memory settings.

Useful instructions describe a clear purpose, tone, and boundaries—for example, “Help me plan my week. Ask one question at a time and keep suggestions practical.” The preview offers preset AI voices; it does not provide a tool for cloning a real person’s voice.

5. Calls and chat

Open an agent and choose Call or Message. Live calls need internet access, authorized preview access, agreement to the OpenAI disclosure, and microphone permission. Text chat remains available without microphone permission.

• Mute: stops sending new microphone audio while muted. Audio already transmitted cannot be recalled.
• Speaker: changes the device’s audio output route where supported. Also check media volume and connected headphones.
• Chat during a call: typed messages join the same live session and are sent to the AI provider.
• End call: use the hang-up control. Moving to another screen within the app can leave the call active; the app shows a call banner. Sending the app to the background ends the call in this build.

If the agent cannot hear you, check mute and the app’s microphone permission in device settings. If you cannot hear it, check volume and the selected audio output. End and restart a stalled call after checking connectivity; if it persists, report the time and error.

To stop future live sharing, select Demo in Settings and Save. This also ends an active call without requesting new memory suggestions. Simply highlighting Demo without saving does not apply the change.

6. Memory and transcripts

Open the agent’s Memory page to add a fact, edit an entry, remove one, or turn Use memory off. Calls and messages use that agent’s saved memories. Suggested memories are not saved until you approve them.

If an agent “forgets” something, check that the memory was saved and that Use memory is on. Long conversations and large file collections are not supplied in full on every request. AI responses can still miss or misinterpret context.

Removing a memory keeps that entry out of future requests, but the same information may remain in the conversation, instructions, files, recovery snapshots, or an active call. Turning memory off does not erase those other copies. Start a new call after changing what it may use.

Settings → Save call transcripts controls whether text from the call is saved in your local chat, including spoken transcripts, messages you type during the call, and the agent’s replies. When this setting is off, those call messages are not added to persistent history; messages already saved remain. Turning it off does not disable the provider’s audio processing or live transcription. If memory remains enabled, temporary call text may still be processed after the call to propose memories. A call-ended entry and duration may remain. Read the Privacy Policy for the full distinction.

Transcripts and memory suggestions can contain errors. Review them before saving, sharing, or relying on them.

7. Files and images

Open Files & context from the agent’s details, then choose Add files or Add images. File copies are stored on your device. In Live AI, selected file contents are sent to the configured server and model provider.

• Live requests support PDF, PNG, JPEG, WebP, plain text, Markdown, CSV, and JSON. The device picker may show additional formats that the live API cannot process.
• Each file must be no larger than 10 MB. The combined selected context also has a size limit; several individually valid files can exceed it together.
• A request uses at most five files. For chat, the app ranks files using the message’s words and file name/text, with recency as a tie-breaker. A new voice call uses up to five of the most recent attached files. It does not search an unlimited document library.
• Long text is shortened: the app keeps a text preview of up to 30,000 characters per imported text file and sends at most 40,000 text characters across the selected files in a request.

If a file fails, check its format and size, remove unnecessary large attachments, and try a smaller copy. Export unsupported document or image formats to one of the formats listed above. Password-protected, damaged, or complex PDFs may not produce useful results. PDF or image interpretation, including summaries used for calls, can omit details.

Tap a file to preview it or choose Open or share file where available. Use its remove control to stop including it in new requests. End an existing call first if you want its previous context to stop being used. Adding a file to the agent does not change a call that has already started.

8. Sharing and exports

From the agent’s details, choose Share agent. You can share an app link, export an agent file, or export an HTML website preview. App links require My Voice Agents to be installed; agent files can be imported from the home screen.

An agent definition includes its name, description, instructions, voice, and appearance. It omits your saved memories, conversation history, and attached files. Review the definition because personal details written into its instructions or description will still be shared.

Use Export conversation in agent details to share or save conversation text. Use Open or share file to send an individual attachment. These actions disclose the selected content to the application or recipient you choose.

The exported HTML page is a standalone interactive preview. It does not automatically publish a website or create a live AI endpoint. Support cannot erase exports or copies retained by other people or applications.

9. Your data and deletion

The current preview does not have cloud accounts, cross-device workspace sync, or a company-operated cloud backup of your chats. Keep your own copies of anything you need. A store purchase restore, if later available, is different from restoring a local conversation.

• One memory: open Memory and choose its remove control.
• One file: open Files & context and remove it.
• An agent and its local conversation: open the agent’s details, choose Delete agent, and confirm.
• The managed workspace on this device: open Settings → Reset this device and confirm Reset everything. Export anything you want to keep first. This clears managed agents, chats, memories, imported files, and the saved connection token.

Deleting an item can leave text in a previous recovery snapshot until a later save overwrites it or a full reset removes the snapshots. Reset does not erase exported copies, device backups, another app’s files, or information already processed by providers. Temporary picker/export files may remain in device cache. If the app reports a storage or reset failure, keep the error and contact support.

Privacy requests

Email tash@neu.ie with the type of request, enough context to locate information we may hold, and the region whose rights you wish to exercise. For a past request, an approximate time and server hostname may help; do not send your access token. We may ask for proportionate verification or proof of an authorized agent’s authority.

We do not have remote access to your device’s workspace, so local content may need to be exported or removed using the app’s controls. We will explain any limitations or applicable exceptions. The Privacy Policy describes rights, response procedures, and appeals where applicable. You may also contact a competent privacy regulator.

10. Plans and payments

The current private preview does not sell subscriptions or charge your payment method. Plus, Pro, top-up screens, and minute counters illustrate the intended experience. Preview choices do not create a real purchased subscription, cash balance, or guaranteed future credits.

Preview Restore does not contact an app store when billing is unconfigured. A local plan label does not prove a purchase or guarantee live access. If you believe you were charged, check the merchant and receipt in the relevant store, then contact support with the order reference and date. Do not send card numbers or login credentials.

If store purchases become available in a later version, its offer and store confirmation will disclose the actual price, billing period, renewal, cancellation, and usage limits before purchase. Deleting the app or resetting a workspace does not cancel a store subscription. These official guides explain store cancellation: Google Play and Apple. Those instructions do not mean subscriptions are currently available in this preview.

11. Safety and security reports

Unsafe, offensive, or incorrect AI output

Stop relying on the response and email support with the approximate time, agent name, and a short explanation. Include only the minimum relevant excerpt, with unrelated personal information removed. AI replies are not verified professional advice, and support is not an emergency or crisis-response service.

Privacy, impersonation, or intellectual-property concerns

Describe the content or shared agent, how to locate it, the right or issue involved, and how we can contact you. If you act for someone else, explain your authority. Do not send illegal imagery, intimate material, or complete confidential records just to demonstrate a report.

Exposed access or a security vulnerability

Email tash@neu.ie with a high-level description and safe reproduction steps. If a token was exposed, stop using it and ask us to replace or revoke the affected access; do not paste it into the report. Switching to Demo stops your device’s live requests but does not revoke a token someone else already has.

Do not access other people’s information, disrupt the service, or publish an active credential while investigating. This page does not authorize security testing or promise a bounty.

12. Accessibility and other help

If a screen, control, or document is difficult to use, tell us the device, relevant accessibility setting or assistive technology, and the task you could not complete. You can request an accessible explanation or help with a privacy request using the same contact address.

Website and app versions may differ during the preview. These instructions describe the current build; the Terms of Use and Privacy Policy explain its service and data-handling boundaries.