Terms of use

1. Agreement and eligibility

By accepting these terms, or using the app or our live Service after having an opportunity to read them, you agree to them. If you do not agree, do not use the app or live Service. Merely visiting the informational website does not create a paid account, subscription, or right to private API access.

You must be at least 18 years old and legally able to enter this agreement. You may not use the Service where doing so would be unlawful. If you use it on behalf of a business or other organization, you confirm that you have authority to bind that organization; “you” then includes that organization. Your access does not give you permission to authorize other users of our Service.

Specific features may have additional terms presented before you use them. Those terms apply to that feature if you accept them and will identify any part of these terms they replace. Your mandatory legal rights always remain in place.

2. Access and security

Each installation of the app connects to our Service with its own automatically created credential; there is no user account. We may set reasonable limits on requests, call duration, file sizes, supported formats, availability, or other use. An agent, local plan label, or displayed minute counter does not independently authorize server access.

Keep your device and connection token secure. Use only credentials issued to you or that you are otherwise authorized to use. Do not publish, sell, or share a connection token, provider key, or other access credential with unauthorized people, including in agent definitions or exported files. You are responsible for your own use and for people you deliberately allow to use your access; this does not make you automatically liable for unauthorized activity beyond your reasonable control.

Contact Support promptly if you believe your access has been compromised. Never send your token, API key, password, or payment-card details in a support message. We may replace or disable compromised credentials.

3. The Service and AI limitations

My Voice Agents lets you configure AI agents, call or chat with them, add files and images, and manage saved memories. Text replies, voice calls and voice previews use OpenAI through a connection managed by us. You do not supply model credentials. Agents can also search the public web and read public pages through tools operated by our server. Search results and source pages may be incomplete or inaccurate. Available models, voices, limits and features may change over time.

Agents are software. They are not people, emergency responders, therapists, or licensed medical, legal, financial, or other professional advisers. Responses, voice transcripts, summaries, and proposed memories can be incorrect, incomplete, outdated, or unsuitable. A confident answer is not proof of accuracy. Check important statements independently, and use qualified professional advice for consequential decisions. Do not use the Service to contact emergency services or as your sole basis for a decision that could seriously affect someone's health, safety, rights, or finances.

Memory is selected context, not a promise to recall every detail. Context and file-size limits mean an agent may receive only part of a conversation or document. Removing a memory or file changes future context; information already included in a transcript or active call may remain there. When enabled, eligible memories save automatically after completed chat replies and when calls end. You can view, edit, delete or disable memory in the app.

We do not promise a permanent feature set or that every feature is available on both iPhone and Android. We do not guarantee uninterrupted availability, a minimum response speed, unlimited model use, compatibility with every device, or a particular outcome. We will act reasonably when changing or discontinuing the Service and respect the notice and consumer protections described below.

4. Your permission to use the Service

While you comply with these terms and remain authorized to access the Service, we give you a limited, non-exclusive, non-transferable permission to install and use the app on devices you own or control and to use the Service for your own personal or internal purposes. Sharing an agent through the app's sharing features is permitted; reselling access to our hosted Service requires our written agreement.

We and our licensors retain the rights in the app, Service software, design, branding, and other materials we provide, except your content and the output rights described below. These terms do not transfer ownership of that technology or let you present yourself as endorsed by us. Open-source components remain subject to their own licenses, which control if they grant rights different from these terms. Applicable app-store usage rules also apply when you obtain the app through a store.

You may send suggestions voluntarily. We may use ideas in feedback to improve the Service without payment or a duty to adopt them. That permission does not give us ownership of your private conversations or let us publish personal information or confidential material in your feedback.

4A. Apple App Store and Google Play

These terms are between you and Neu Software LLC only, not Apple or Google. We, not Apple or Google, are responsible for the app, the Service and their content. The permission in section 4 is limited to devices you own or control and, for the App Store, is also subject to the Usage Rules in the Apple Media Services Terms and Conditions, including Family Sharing where it applies.

App Store. If you downloaded the app from the Apple App Store, Apple’s Licensed Application End User License Agreement (the “Standard EULA”) also applies to your use of the app. These terms supplement it. Where they conflict about your licence to use the app itself, the Standard EULA controls; these terms govern the Service, subscriptions and everything else they cover. In addition:

• Apple has no obligation to provide maintenance or support for the app. Contact us through Support.
• If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility to the extent these terms and applicable law make them so.
• We, not Apple, are responsible for addressing claims by you or a third party relating to the app or your possession or use of it, including product-liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer-protection, privacy or similar laws.
• If a third party claims that the app or your possession and use of it infringes that party’s intellectual-property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim, to the extent these terms require.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms, such as your mobile-data agreement, when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.

Google Play. If you downloaded the app from Google Play, the Google Play Terms of Service also apply to your use of Google Play, and Google’s policies govern purchases made there. Google is not responsible for the app or the Service.

Our name and address for questions, complaints or claims about the app: Neu Software LLC, Delaware, United States, tash@neu.ie.

5. Your content and AI output

Your input stays yours

“Input” means material you provide, including instructions, messages, audio, files, images, saved memories, and agent definitions. You keep the ownership and other rights you already hold in your Input. You must have the rights, permissions, and lawful basis needed to provide it and ask us to process it, including any permission required for another person's voice, image, private information, or copyrighted material.

A limited operational license

You give us a non-exclusive, worldwide, royalty-free permission to copy, transmit, process, and display your Input and resulting output only as reasonably necessary to provide the functions you request, maintain and protect the Service, investigate a problem you report, or comply with law. We may pass this permission to providers working on those functions, subject to the uses and retention described in our Privacy Policy. “Royalty-free” means we do not owe you a royalty for performing those operations; it does not transfer ownership.

This permission lasts only for those purposes and any associated lawful retention described in the Privacy Policy. It does not authorize us to sell your content, use it in advertising, make it public without your instruction, or train a general-purpose AI model on it. Any different optional use would need a separate lawful basis and any required consent.

Output rights and review

“Output” means the text, synthesized audio, and other results generated in response to your Input. As between you and Neu Software LLC, we transfer to you any intellectual-property rights we may hold in that Output, to the extent the law permits. This does not transfer rights in our underlying software, model technology, preset voices, third-party material, or another user's output.

AI results may not be unique: other users can receive similar or identical results. We do not guarantee that Output qualifies for copyright or other protection, is free from third-party rights, or is suitable for your proposed use. Review it, obtain any additional permissions you need, and make truthful disclosures where law requires them. Naming an agent after someone does not give you rights to that person's identity or voice.

6. Sharing and exports

Sharing an agent definition exports its configuration, such as its name, description, instructions, voice choice, and appearance. The app's agent-definition export does not include saved memories, attached files, or conversation history. However, anything you put directly in the name, description, or instructions is part of the shared definition. Review it before sharing and remove information you want to keep private.

Conversation exports and files you separately share contain the material you select. The recipient or app you choose may retain, copy, or redistribute that material. Deleting your local copy cannot recall an export already shared. Share only what you are authorized to disclose, and do not imply that an exported agent grants access to someone else's private context or our live API.

The HTML website export is an interactive demonstration of an agent. It is not a hosted AI website, does not deploy a live model connection, and does not include a promise to provide hosting. Imported definitions may contain instructions written by someone else; review them before use. We do not endorse third-party definitions merely because the app can import them.

7. Responsible use

Use the Service lawfully and respect other people's rights. You must not:

• Create, request, distribute, or facilitate unlawful material or activity, exploitation, threats, targeted harassment, fraud, or abuse.
• Use an agent's identity, instructions, synthesized speech, or shared material for deceptive impersonation, unauthorized use of another person's voice or likeness, or misleading claims of a real person's endorsement.
• Infringe intellectual-property, privacy, publicity, or confidentiality rights, or record or disclose someone else's information without the permissions required by law.
• Distribute malware, steal data or credentials, attempt unauthorized access, or test the Service's security without our permission. You may report a suspected vulnerability through Support without exploiting it or accessing other people's data.
• Evade access controls, safety protections, request or usage limits, or a suspension; interfere with the Service; or impose unreasonable automated load.
• Copy or reverse engineer protected Service components except to the extent applicable law or a component's license permits, or remove ownership or license notices.
• Use the Service for regulated processing requiring safeguards or contractual arrangements we have not agreed to provide, or use it in a way that violates applicable export controls or sanctions.

The live model provider's applicable usage restrictions can also limit which requests can be fulfilled. A refusal or technical failure does not authorize you to bypass those restrictions. Report suspected abuse or rights violations through Support, identifying the issue and material involved without sending unnecessary private data.

8. Service providers

The Service relies on third parties, including OpenAI for live AI, infrastructure providers, operating-system services, and Apple and Google for app distribution and in-app purchases. Their outages, availability, supported locations, and lawful usage restrictions can affect features. Our responsibilities to you under applicable law still apply.

We manage the app’s server and model configuration. The app connects automatically to the My Voice Agents API; there is no user-selected server connection in this build.

You remain responsible for any separately agreed charges from your own model-provider, hosting, mobile-data, or other third-party account. The app’s managed connection does not require your own model-provider account. Third-party terms do not remove legal obligations that we owe you for the Service we provide.

9. Privacy, storage, and backups

Our Privacy Policy explains what is processed, the roles of service providers, retention, and available privacy controls. Accepting these terms is not blanket consent to every use of personal information; any consent required for a particular activity must be obtained separately.

The current app keeps agents, saved memories, files, and conversation history on your device. Live AI sends relevant context through the configured server to the provider, and live calls send microphone audio for the requested conversation. Local storage does not mean live processing is entirely on-device or that information is end-to-end encrypted against the AI provider.

The Service does not provide a permanent cloud archive, cross-device sync, or a guaranteed backup or restoration service. Keep your own appropriate copies of important material and do not rely on a transcript or saved memory as your only record. App deletion, device loss, reset, storage failure, or an app change can make local information unavailable. Your responsibility to keep backups does not exclude any responsibility we have under law.

Use the app's memory, file, and reset controls to manage local information. Deleting local data does not automatically delete copies you exported, information already processed by providers, or records that law requires to be kept. The Privacy Policy explains these distinctions.

10. Plans and subscriptions

The app is free to download and includes a Free plan. The optional paid plan is My Voice Agents Pro, an auto-renewing subscription sold only through in-app purchase: through the Apple App Store on iPhone and Google Play on Android. We do not sell it outside those stores, and the store handles payment. Store terms and mandatory consumer rights apply alongside these terms.

Plans and usage

Free includes 2 voice minutes and 20 chat messages in total, with 3 files per agent. The Free allowance is a one-time allowance for the installation (and any installation that shares it through a restored purchase); it never resets, and usage from before this change counts toward it. A call on Free ends when the allowance runs out. Pro Monthly includes 60 voice minutes and 300 chat messages per month; Pro Yearly includes 50 voice minutes and 250 chat messages per month. Both include up to 100 files per agent. Chat allowances are shared across your agents. Pro voice and chat allowances reset on the first day of each UTC calendar month, including for yearly subscriptions. Usage while on Pro does not use the Free allowance, and if Pro ends you return to whatever Free allowance was left. Unused monthly allowance does not roll over, and a yearly payment does not provide twelve months of usage at once.

Voice previews and call setup time count toward voice minutes. Calls have a 15-minute maximum and require an active connection. An accepted chat message counts once, including when you stop the reply or its outcome is uncertain; retrying is a new message. Automatic memory saving and tool follow-ups do not use extra messages. Resets, restores, renewals and plan changes do not refill used allowance within the same month. Technical request, file and context limits apply, and web lookups, memory processing and file preparation have separate service limits to prevent abuse. The app tells you when a limit is reached.

Price, payment and automatic renewal

Pro is offered monthly (US$14.99) or yearly (US$149.99), or the local-currency equivalent the store shows before you buy. Prices can vary by country and may include taxes. The store confirmation shows the price, currency, billing period and renewal terms before you confirm.

Payment is charged to your Apple Account or Google Play account when you confirm the purchase. The subscription renews automatically for the same period at the then-current price unless you cancel it before it renews. On the App Store, auto-renewal must be turned off at least 24 hours before the end of the current period, and your account is charged for renewal within the 24 hours before the current period ends. On Google Play, cancel before the next billing date. If we change the price, the store will notify you as its rules require and, where required, ask for your consent before the new price applies.

Managing and cancelling

Manage or cancel your subscription in your store account settings. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments & subscriptions, Subscriptions. Manage subscription on the app’s plan screen opens the store’s subscription page where available. Cancelling stops future renewals; Pro access continues until the end of the period you have paid for. Deleting the app or resetting its data does not cancel a subscription. See Support for step-by-step help.

Refunds

Because Apple or Google processes the payment, refund requests are handled under the store’s refund policy: Apple through reportaproblem.apple.com and Google through Google Play. We cannot issue refunds for App Store purchases ourselves. A refund or revocation by the store can end Pro access before the paid period ends. Nothing in these terms excludes a refund, withdrawal, cancellation or other remedy required by law, and Support can help you find the right route.

Verification, changes and restoring

We verify each purchase with Apple or Google before unlocking Pro. A store-provided label on the device does not authorize access. Upgrades take effect when verified. Changes between monthly and yearly billing take effect as the store determines, usually at renewal; the store confirmation explains the payment and timing.

Restore purchases on the plan screen checks existing purchases in the store account signed in on the device and does not create a new charge. It restores subscription access, not locally saved agents, chats, files or memories. Use the same Apple Account or Google Play account that bought the subscription, and contact Support if a verified purchase does not appear; do not purchase repeatedly to resolve a verification delay. A subscription bought on one store cannot be used on the other store’s platform.

Price or material subscription changes remain subject to applicable notice, consent, cancellation and consumer-protection requirements. Earlier test-only upgrades are not paid subscriptions and do not authorize a later charge.

11. Ending or suspending access

You can stop using the Service at any time. You can export information through the available controls before deleting the app or resetting your device data. Stopping use does not erase copies already shared or retained for a lawful purpose.

We may limit, suspend, or end access when reasonably necessary because of a material breach of these terms, a security threat, misuse, a legal requirement, a provider restriction, or a decision to discontinue the Service. We will take proportionate action and, where reasonably practicable, explain the reason and allow a reasonable opportunity to resolve a correctable problem. Immediate action may be necessary for urgent security, serious harm, or legal reasons.

Where we can lawfully do so, we will provide notice through an available contact or Service channel. If we discontinue the Service or materially reduce access for reasons unrelated to your conduct, we will give reasonable advance notice, stop offering renewals, and give an opportunity to export available local data where feasible. Any refund for unused paid time is handled as the store’s policy and applicable law require. Contact Support if you believe a restriction was applied in error. We do not promise recovery of data that is no longer available.

After termination, you must stop using access we have withdrawn. Content ownership, any necessary lawful retention permission, accrued rights, and provisions about liability and disputes continue to the extent needed to give them effect. Ending access does not extinguish mandatory consumer remedies or any refund that is legally due.

12. Warranties and responsibility

We will provide the Service with any care and skill required by applicable law. The Service and AI-generated results are otherwise provided “as is” and “as available.” To the extent permitted by law, we do not give additional implied warranties of merchantability, fitness for a particular purpose, or non-infringement, and do not warrant that the Service or results will be error-free, uninterrupted, completely secure, or meet every expectation.

This does not override an express commitment we make to you, statutory guarantees about digital content or services, or remedies for a failure to provide what law requires. An AI limitation or beta label is not a waiver of your legal rights.

13. Limits of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. This includes liability for fraud or fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, and any non-excludable consumer or data-protection rights.

Subject to that protection, and only to the extent permitted by applicable law, we are not liable for indirect or consequential losses or lost business profits, revenue, business opportunity, or goodwill arising from use of the Service. This exclusion does not remove a consumer's right to compensation for reasonably foreseeable loss caused by our breach where that right cannot lawfully be restricted.

For liability that the law allows us to cap, our total liability for claims arising from the same or related events is limited to the greater of US$100 and the amount you paid us for the Service, including payments through a store, in the 12 months before the first event giving rise to the claim. This cap does not apply to the protected liabilities above or reduce refunds or remedies that applicable law requires. Where a restriction is not permitted, responsibility is determined by the applicable law instead.

14. Law and resolving concerns

Delaware law governs these terms, except that this choice does not take away the mandatory protections available to a consumer under the law that would otherwise apply, including applicable protections in the country where you live.

Please contact Support if you have a concern so we have an opportunity to address it. Doing so is encouraged, not a condition of bringing a claim or contacting a regulator. These terms do not require arbitration or waive class, collective, or representative remedies available under applicable law.

A dispute may be brought in a court that has jurisdiction under applicable law. In particular, nothing here requires a consumer to bring proceedings exclusively in Delaware or the United States, or restricts a right to bring proceedings in the courts of their home country. Nothing prevents either party from seeking urgent relief where legally available.

15. Changes and general provisions

We may update these terms to reflect Service changes, legal requirements, or a reasonable need to clarify the agreement. We will identify the updated effective date. For a change that materially affects your rights or obligations, we will provide reasonable advance notice through the app, website, or a contact channel available to us, unless an urgent legal or security reason requires earlier action. Changes will not retroactively alter a dispute that has already arisen. We will seek renewed agreement where law requires it, and you may stop using the affected Service if you do not accept a change.

These terms and any specific terms you accept for a feature form the agreement for use of the Service. They do not override mandatory pre-contract information or legal rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent they can operate fairly and lawfully. A delay or failure to enforce a provision is not a waiver of it.

You may not transfer your Service access or this agreement without our permission, except where law permits. We may transfer this agreement as part of a genuine business reorganization, merger, or sale, provided the successor takes on our obligations and the transfer does not reduce your mandatory rights. We will give notice where required. This clause does not authorize an unrelated use of personal information beyond the Privacy Policy and applicable law.

Except for rights a component license or applicable store terms expressly give, these terms do not create enforcement rights for an unrelated third party. Section titles are for navigation and do not change the meaning of the agreement.

16. Contact us

The operator of My Voice Agents is Neu Software LLC, a limited liability company registered in Delaware, United States.

For questions about these terms, access restrictions, content or rights concerns, or help finding a purchase or privacy support route, email tash@neu.ie or visit Support. Please describe the issue and include only the information needed to help; do not include credentials or unnecessary sensitive content.