Terms of use

1. Agreement and eligibility

By accepting these terms, or using the app or our live Service after having an opportunity to read them, you agree to them. If you do not agree, do not use the app or live Service. Merely visiting the informational website does not create a paid account, subscription, or right to private API access.

You must be at least 18 years old and legally able to enter this agreement. You may not use the Service where doing so would be unlawful. If you use it on behalf of a business or other organization, you confirm that you have authority to bind that organization; “you” then includes that organization. An invitation does not give you permission to invite or authorize other users.

Specific features may have additional terms presented before you use them. Those terms apply to that feature if you accept them and will identify any part of these terms they replace. Your mandatory legal rights always remain in place.

2. Access and security

The current live preview is available only to people we authorize. We may set reasonable limits on requests, call duration, file sizes, supported formats, availability, or other use. An agent, local plan label, or displayed minute counter does not independently authorize server access.

Keep your device and connection token secure. Use only credentials issued to you or that you are otherwise authorized to use. Do not publish, sell, or share a connection token, provider key, or other access credential with unauthorized people, including in agent definitions or exported files. You are responsible for your own use and for people you deliberately allow to use your access; this does not make you automatically liable for unauthorized activity beyond your reasonable control.

Contact Support promptly if you believe your access has been compromised. Never send your token, API key, password, or payment-card details in a support message. We may replace or disable compromised credentials.

3. The preview and AI limitations

My Voice Agents lets you configure AI agents, call or chat with them, add files and images, and review or manage saved memories. Demo mode uses illustrative responses. Live AI depends on the selected server, model provider, and network connection. Available models, voices, limits, and features may change during the preview.

Agents are software. They are not people, emergency responders, therapists, or licensed medical, legal, financial, or other professional advisers. Responses, voice transcripts, summaries, and proposed memories can be incorrect, incomplete, outdated, or unsuitable. A confident answer is not proof of accuracy. Check important statements independently, and use qualified professional advice for consequential decisions. Do not use the Service to contact emergency services or as your sole basis for a decision that could seriously affect someone's health, safety, rights, or finances.

Memory is selected context, not a promise to recall every detail. Context and file-size limits mean an agent may receive only part of a conversation or document. Removing a memory or file changes future context; information already included in a transcript or active call may remain there. Review proposed memories before choosing to save them.

This is a preview, not a promise of a particular release date or a permanent feature set. We do not guarantee uninterrupted availability, a minimum response speed, unlimited model use, compatibility with every device, or a particular outcome. We will act reasonably when changing or discontinuing the Service and respect the notice and consumer protections described below.

4. Your permission to use the Service

While you comply with these terms and remain authorized to access the Service, we give you a limited, non-exclusive, non-transferable permission to install and use the app on devices you own or control and to use the Service for your own personal or internal purposes. Sharing an agent through the app's sharing features is permitted; reselling access to our hosted Service requires our written agreement.

We and our licensors retain the rights in the app, Service software, design, branding, and other materials we provide, except your content and the output rights described below. These terms do not transfer ownership of that technology or let you present yourself as endorsed by us. Open-source components remain subject to their own licenses, which control if they grant rights different from these terms. Applicable app-store usage rules also apply when you obtain the app through a store.

You may send suggestions voluntarily. We may use ideas in feedback to improve the Service without payment or a duty to adopt them. That permission does not give us ownership of your private conversations or let us publish personal information or confidential material in your feedback.

5. Your content and AI output

Your input stays yours

“Input” means material you provide, including instructions, messages, audio, files, images, saved memories, and agent definitions. You keep the ownership and other rights you already hold in your Input. You must have the rights, permissions, and lawful basis needed to provide it and ask us to process it, including any permission required for another person's voice, image, private information, or copyrighted material.

A limited operational license

You give us a non-exclusive, worldwide, royalty-free permission to copy, transmit, process, and display your Input and resulting output only as reasonably necessary to provide the functions you request, maintain and protect the Service, investigate a problem you report, or comply with law. We may pass this permission to providers working on those functions, subject to the uses and retention described in our Privacy Policy. “Royalty-free” means we do not owe you a royalty for performing those operations; it does not transfer ownership.

This permission lasts only for those purposes and any associated lawful retention described in the Privacy Policy. It does not authorize us to sell your content, use it in advertising, make it public without your instruction, or train a general-purpose AI model on it. Any different optional use would need a separate lawful basis and any required consent.

Output rights and review

“Output” means the text, synthesized audio, and other results generated in response to your Input. As between you and Neu Software LLC, we transfer to you any intellectual-property rights we may hold in that Output, to the extent the law permits. This does not transfer rights in our underlying software, model technology, preset voices, third-party material, or another user's output.

AI results may not be unique: other users can receive similar or identical results. We do not guarantee that Output qualifies for copyright or other protection, is free from third-party rights, or is suitable for your proposed use. Review it, obtain any additional permissions you need, and make truthful disclosures where law requires them. Naming an agent after someone does not give you rights to that person's identity or voice.

6. Sharing and exports

Sharing an agent definition exports its configuration, such as its name, description, instructions, voice choice, and appearance. The app's agent-definition export does not include saved memories, attached files, or conversation history. However, anything you put directly in the name, description, or instructions is part of the shared definition. Review it before sharing and remove information you want to keep private.

Conversation exports and files you separately share contain the material you select. The recipient or app you choose may retain, copy, or redistribute that material. Deleting your local copy cannot recall an export already shared. Share only what you are authorized to disclose, and do not imply that an exported agent grants access to someone else's private context or our live API.

The HTML website export is an interactive demonstration of an agent. It is not a hosted AI website, does not deploy a live model connection, and does not include a promise to provide hosting. Imported definitions may contain instructions written by someone else; review them before use. We do not endorse third-party definitions merely because the app can import them.

7. Responsible use

Use the Service lawfully and respect other people's rights. You must not:

• Create, request, distribute, or facilitate unlawful material or activity, exploitation, threats, targeted harassment, fraud, or abuse.
• Use an agent's identity, instructions, synthesized speech, or shared material for deceptive impersonation, unauthorized use of another person's voice or likeness, or misleading claims of a real person's endorsement.
• Infringe intellectual-property, privacy, publicity, or confidentiality rights, or record or disclose someone else's information without the permissions required by law.
• Distribute malware, steal data or credentials, attempt unauthorized access, or test the Service's security without our permission. You may report a suspected vulnerability through Support without exploiting it or accessing other people's data.
• Evade access controls, safety protections, request or usage limits, or a suspension; interfere with the Service; or impose unreasonable automated load.
• Copy or reverse engineer protected Service components except to the extent applicable law or a component's license permits, or remove ownership or license notices.
• Use the preview for regulated processing requiring safeguards or contractual arrangements we have not agreed to provide, or use it in a way that violates applicable export controls or sanctions.

The live model provider's applicable usage restrictions can also limit which requests can be fulfilled. A refusal or technical failure does not authorize you to bypass those restrictions. Report suspected abuse or rights violations through Support, identifying the issue and material involved without sending unnecessary private data.

8. Other providers and custom servers

The Service relies on third parties, including OpenAI for live AI, infrastructure providers, operating-system services, and, if enabled later, app stores and purchase infrastructure. Their outages, availability, supported locations, and lawful usage restrictions can affect features. Our responsibilities to you under applicable law still apply.

When you choose a custom server, you select a separate destination for your requests and relevant context. Its operator may use different models, retain information differently, or apply additional terms and fees. Check the operator, security, privacy notice, and terms before connecting, and use only a server you are authorized to access. These terms do not grant access to a third-party service or make us the operator of a server you independently choose.

You remain responsible for any separately agreed charges from your own model-provider, hosting, mobile-data, or other third-party account. Selecting a server in the app does not transfer those contracts or bills to us. Third-party terms do not remove legal obligations that we owe you for the Service we provide.

9. Privacy, storage, and backups

Our Privacy Policy explains what is processed, the roles of service providers, retention, and available privacy controls. Accepting these terms is not blanket consent to every use of personal information; any consent required for a particular activity must be obtained separately.

The current app keeps agents, saved memories, files, and conversation history on your device. Live AI sends relevant context through the configured server to the provider, and live calls send microphone audio for the requested conversation. Local storage does not mean live processing is entirely on-device or that information is end-to-end encrypted against the AI provider.

The preview does not provide a permanent cloud archive, cross-device sync, or a guaranteed backup or restoration service. Keep your own appropriate copies of important material and do not rely on a transcript or saved memory as your only record. App deletion, device loss, reset, storage failure, or a preview change can make local information unavailable. Your responsibility to keep backups does not exclude any responsibility we have under law.

Use the app's memory, file, and reset controls to manage local information. Deleting local data does not automatically delete copies you exported, information already processed by providers, or records that law requires to be kept. The Privacy Policy explains these distinctions.

10. Preview plans and future purchases

The current preview has no purchases

We are not selling subscriptions or paid credits in the current preview, and its paywalls do not charge a payment method. Plus/Pro selections, displayed prices, top-up examples, and minute counters demonstrate possible product behavior. They are local preview state, not purchased balances, cash, transferable assets, or a promise of unlimited or future paid access. We may reset or change these demonstrations during testing. Live access remains separately authorized and may be limited.

Using the preview does not authorize a later charge or automatic conversion to a subscription. You will need to choose and confirm any future purchase.

If paid plans are introduced

Before a purchase, we will present the actual plan, total price and currency, applicable taxes, billing period, any renewal or trial terms, usage limits, and how to cancel or request a refund. A subscription will renew only if the offer clearly says so and you provide the confirmation required by the store and law. Price or material subscription changes will be subject to the notice, consent, and cancellation rights that apply.

A purchase through Apple or Google is also subject to the relevant store's payment terms. You would manage or cancel renewal in the store account used to buy it, using the instructions supplied with that offer. Cancellation normally stops future renewals; access and any refund for the current period depend on the offer, store rules, and applicable law. Uninstalling the app, resetting local data, or stopping use does not itself cancel a store subscription. A restore action is intended to recover an existing entitlement, not create a new purchase.

Nothing here makes a payment non-refundable where law provides a refund, withdrawal, cancellation, or other remedy. If a store handles the transaction, its refund process may be the practical first step, and Support can help identify the correct route. Mandatory consumer rights take priority over store policies and these terms. Actual paid plans, consumables, and account-based entitlements will require their own completed setup and clearly disclosed terms before sale.

11. Ending or suspending access

You can stop using the Service at any time. You can export information through the available controls before deleting the app or resetting your device data. Stopping use does not erase copies already shared or retained for a lawful purpose.

We may limit, suspend, or end access when reasonably necessary because of a material breach of these terms, a security threat, misuse, a legal requirement, a provider restriction, or a decision to end the private preview. We will take proportionate action and, where reasonably practicable, explain the reason and allow a reasonable opportunity to resolve a correctable problem. Immediate action may be necessary for urgent security, serious harm, or legal reasons.

Where we can lawfully do so, we will provide notice through an available contact or Service channel. If we discontinue the preview or materially reduce access for reasons unrelated to your conduct, we will give reasonable advance notice and an opportunity to export available local data where feasible. Contact Support if you believe a restriction was applied in error. We do not promise recovery of data that is no longer available.

After termination, you must stop using access we have withdrawn. Content ownership, any necessary lawful retention permission, accrued rights, and provisions about liability and disputes continue to the extent needed to give them effect. Ending access does not extinguish mandatory consumer remedies or any refund that is legally due.

12. Warranties and responsibility

We will provide the Service with any care and skill required by applicable law. The preview and AI-generated results are otherwise provided “as is” and “as available.” To the extent permitted by law, we do not give additional implied warranties of merchantability, fitness for a particular purpose, or non-infringement, and do not warrant that the Service or results will be error-free, uninterrupted, completely secure, or meet every expectation.

This does not override an express commitment we make to you, statutory guarantees about digital content or services, or remedies for a failure to provide what law requires. An AI limitation or beta label is not a waiver of your legal rights.

13. Limits of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. This includes liability for fraud or fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, and any non-excludable consumer or data-protection rights.

Subject to that protection, and only to the extent permitted by applicable law, we are not liable for indirect or consequential losses or lost business profits, revenue, business opportunity, or goodwill arising from use of the Service. This exclusion does not remove a consumer's right to compensation for reasonably foreseeable loss caused by our breach where that right cannot lawfully be restricted.

For liability that the law allows us to cap, our total liability for claims arising from the same or related events is limited to the greater of US$100 and the amount you paid us for the Service, including payments through a store, in the 12 months before the first event giving rise to the claim. This cap does not apply to the protected liabilities above or reduce refunds or remedies that applicable law requires. Where a restriction is not permitted, responsibility is determined by the applicable law instead.

14. Law and resolving concerns

Delaware law governs these terms, except that this choice does not take away the mandatory protections available to a consumer under the law that would otherwise apply, including applicable protections in the country where you live.

Please contact Support if you have a concern so we have an opportunity to address it. Doing so is encouraged, not a condition of bringing a claim or contacting a regulator. These terms do not require arbitration or waive class, collective, or representative remedies available under applicable law.

A dispute may be brought in a court that has jurisdiction under applicable law. In particular, nothing here requires a consumer to bring proceedings exclusively in Delaware or the United States, or restricts a right to bring proceedings in the courts of their home country. Nothing prevents either party from seeking urgent relief where legally available.

15. Changes and general provisions

We may update these terms to reflect Service changes, legal requirements, or a reasonable need to clarify the agreement. We will identify the updated effective date. For a change that materially affects your rights or obligations, we will provide reasonable advance notice through the app, website, or a contact channel available to us, unless an urgent legal or security reason requires earlier action. Changes will not retroactively alter a dispute that has already arisen. We will seek renewed agreement where law requires it, and you may stop using the affected Service if you do not accept a change.

These terms and any specific terms you accept for a feature form the agreement for use of the Service. They do not override mandatory pre-contract information or legal rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent they can operate fairly and lawfully. A delay or failure to enforce a provision is not a waiver of it.

You may not transfer your Service access or this agreement without our permission, except where law permits. We may transfer this agreement as part of a genuine business reorganization, merger, or sale, provided the successor takes on our obligations and the transfer does not reduce your mandatory rights. We will give notice where required. This clause does not authorize an unrelated use of personal information beyond the Privacy Policy and applicable law.

Except for rights a component license or applicable store terms expressly give, these terms do not create enforcement rights for an unrelated third party. Section titles are for navigation and do not change the meaning of the agreement.

16. Contact us

The operator of My Voice Agents is Neu Software LLC, a limited liability company registered in Delaware, United States.

For questions about these terms, access restrictions, content or rights concerns, or help finding a purchase or privacy support route, email tash@neu.ie or visit Support. Please describe the issue and include only the information needed to help; do not include credentials or unnecessary sensitive content.